Hi,

I have a Premium Family account. Since today one of my account is getting crazy. I see that there is always a device is connected (from webbrowser) and when i'm playing music, suddenly it switches to that "webbrowser" device, and it mutes on my device (it can be app on my computer, or the handy), and i see on my device that the playing is continuing (without sound, so its "playing" on that unkonw device).

I already tried the following:

1. Changing password.

2. Disconnecting all devices

3. Login wiht the new password.

(also tried first disconnect, than changing passwd). None helped. At point 3. when i connect again with the new password, the unknown device is there again! It can't be that another device automatically reconnects with the new password, so i think it might be a bug in the Spotify application itself. The problem is the same when i try to listen music on the handy, or on the computer (never mind if application or webbrowser).

Other accounts in my Premium Family package is working fine, the problem is only with one account.

Please advice me what should we do.

Thanks

Br

Laszlo