Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
The Spotify Web Player shows that I am listening to Spotify on another device (Samsuing-SM-G950U); however, I am not listening to Spotify on another device.
This issue is preventing me from playing Spotify on my computer (through the web player).
I went into account settings and signed out of everywhere, but when I signed back in via my web broswer, it still showed as listening on another device.
I even turned off my phone, but that did not fix the problem either.
I would appreciate any assistance in trying to resolve this issue.
Thank you!
