Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Windows Phone 8 App will not play tracks or download playlists.

Description

Windows Phone App will not play tracks or download playlists.

 

 

A more detailed description, using numbered steps

 

  1. Start the App
  2. Attempt to start any track: from playlists, what’s new, inbox, etc.
  3. Ellipses run across the top of the app… no errors, but the track never plays
  4. Navigating away from the app or letting the phone lock – app crashes without error

 

 

 

What I expected to happen

 

Songs play, offline playlists download, app runs in background

 

 

What actually happened

 

Nothing

 

 

 

My Operating System

 

Windows Phone 8 – 8.0.10211.204

Nokia Lumia 920

 

 

My provider

 

AT&T

Multiple WiFi networks

 

My username

Tobias Johnson - 1276248153

Who Me Too'd this topic