Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Adjusting volume on Sonos speaker with spotify causes now playing info to disappear.

I have been using my Spotify to control my sonos speakers wihout any problems for a while. The other day all of the sudden it started having issues. Whenever I adjust the volume from the lock screen or the app the now playing info vanishes. It stays gone usually until the next song starts. I can continue to adjust the volume but cant skip song, pause FF or Rewind. This issue occurs on my iphone 8 and my pc. I have removed spoify from sonos and re-added it, reinstalled sonons, reinstalled Spotify, reset router. Pretty much out of troubleshooting ideas. 

Who Me Too'd this topic