Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I'm having an issue with my account. I use the spotify app on my phone, and it's logged me out a number of times ove the past few weeks and my password stops working each time so I'm locked out of my account. Two weeks ago this happened and I was able to change my password and regain access.
I got logged out three or four days ago again, but this time around I cant change my password to get back in. When I click the Forgot Password link - my email address (which I use to login) is aparently "not linked to a spotify account". This is BS because I've used it to login to my spotify account for as long as I've had my account.
Further to that, I can request a reset with my username instead, but the email to change the password does not show up in my email. Its as if someone has now changed my email within my account.
So now I'm locked out of my spotify premium account, with no way to regain access, no way to reset my password, and no way to use my account. How do I get this fixed?
And just as an FYI - I've needed to create a NEW acount to post this message.