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I'm trying to use the app on xbox one, but for the last few days it's simply stuck at the loading screen and not fully starting the app.
I've done a restart after unplugging it, which usually sorts apps problems out, but it's still not loading. The phone, tablet, and web work fine, so I know it's not an internet or networking issue.
Has anyone encountered this problem? Any suggestions?
Thanks!
Solved! Go to Solution.