Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Trouble logging into account on android

Hi there,

 

Ive been using Spotify for quite a while on my google pixel, and it's been working great, but this morning I tried to start Spotify, and my account was logged out.  I didn't think much of it, and tried to log in again, and it says my account and username aren't registered.  I go to reset my password, and it says the email isn't registered, but if I click the send email button, it eventually sends me an email.  When I click the reset password button from the email, it says that I need to request a new link.  If I open the app through a browser, it works fine, and my account looks fine.  I tried logging into my friends account on my phone, and her account logged in fine, it was just my account that doesn't seem to work.  Any help is appreciated, thanks for your time 

Who Me Too'd this topic