Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
United States
Device
iPhone 7 Plus
Operating System
iOS 11.4
My Question or Issue
Every time I enable Shuffle on my 140-song-long "Favorites" playlist, the same handful of songs are queued up for playback. No matter how many times I disable and re-enable Shuffle on that playlist, it has almost no effect on which songs are queued; it seems like Spotify has pre-determined the order in which the playlist will be "shuffled." Please see the below-linked video for an example. Is this expected behavior?