Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

CCA device lost in iOS app if using CCA group

Plan

Premium

Country

Germany 

Device

iPhone 7, iPad Air 2, Chromecast Audio

Operating System

iOS 11.4

 

My Question or Issue

I'm using two Chromecast Audios. If I cast to each from Spotify on my iPhone or iPad, everything's fine. If I create a CCA group, however, one of the CCAs goes missing from the device selection. It never returns, neither when I reinstall the app, nor if I wait 2 days. It's gone both on the iPhone and the iPad. I can cast to the group from Spotify and both CCAs play, but I can't cast to the individual (missing) device anymore. The Google Play Music app sees the individual devices and the group (see screenshots).

I don't know where to post this, here or in the CCA/player forum?

IMG_2162.PNG
IMG_2163.PNG
IMG_2164.PNG
Who Me Too'd this topic