Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Randomly pausing and skipping

Plan

(Free/Premium) Premium

Country

 USA

Device

 iPhone 6

Operating System

(iOS 10, Android Oreo, Windows 10,etc.) iOS, up to date, as is Spotify version. 

 

My Question or Issue 

Spotify is randomly pausing and skipping songs when I'm listening. Not a buffering or network issue as it's occuring with songs I've got downloaded as well and across cellular and multiple WiFi networks. I've deleted the app and reinstalled, still struggling. It's being used with bluetooth headphones- I tried three different pairs from three different brands, same thing with each. The phone is sitting there locked, not being touched, and starts jumping around. I have many downloaded/cached playlists, or had anyway until the reinstall removed them all. Notifications are disabled on my device, so, this isn't an error due to notifications. I can't figure out what could be causing this. I went through several other queries like this one and the solutions to no avail. 

I've had multiple issues with Spotify recently and I'm frustrated at paying $12/month for this.

Who Me Too'd this topic