Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
(Free/Premium) Premium
Country
USA
Device
iPhone 6
Operating System
(iOS 10, Android Oreo, Windows 10,etc.) iOS, up to date, as is Spotify version.
My Question or Issue
Spotify is randomly pausing and skipping songs when I'm listening. Not a buffering or network issue as it's occuring with songs I've got downloaded as well and across cellular and multiple WiFi networks. I've deleted the app and reinstalled, still struggling. It's being used with bluetooth headphones- I tried three different pairs from three different brands, same thing with each. The phone is sitting there locked, not being touched, and starts jumping around. I have many downloaded/cached playlists, or had anyway until the reinstall removed them all. Notifications are disabled on my device, so, this isn't an error due to notifications. I can't figure out what could be causing this. I went through several other queries like this one and the solutions to no avail.
I've had multiple issues with Spotify recently and I'm frustrated at paying $12/month for this.