Plan

Premium

Country

France

Device

Playstation

My Question or Issue

Question already asked by A LOT of users for several years and not addressed despite numerous requests.

I switched from a free account to a premium account some months ago and since then, the ps4 app won't launch correctly. It will be stuck with a "Error connecting to PlayStation Network" diplayed.

I tried every proposed solutions, none is working :

- reboot the console

- uninstall/reinstall 

- disconnect from PSN account/reconnect

- cast a song from another device onto the ps4 before starting the application

The last one showed an evolution. The song is playing on the ps4 but the screen is still stuck on the message and I have to manually switch songs from another device each time.

The service I pay for is not provided anymore (ironically, since I started paying).