Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Premium account. UK. Oneplus3T / Android 8.0.0
Hi,
For the past week my spotify app has crashed everytime that I have the screen on (it crashes when browsing spotify, when I open other apps, or when doing nothing, as long as the screen is on). The only time that it doesn't crash is when the screen is turned off/locked. The app still appears in the lock screen.
I've checked through the battery settings and battery optimisation, etc, isn't turned on and I have plenty of memory left.
Could someone please advise? Thanks.
Edit: I've also tried a fresh reinstall, etc and I'm not logged in elsewhere either.
Solved! Go to Solution.