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Kenwood DDX395 constantly connecting

hey there, i have a Kenwood DDX395 headunit with the Spotify app and Samsung Galaxy S9+ with Spotify premium. with the app i can control tracks on the headunit and it shows the album cover, with my old Galaxy S6 the odd time i would get sound playing through the speaks but the headunit would say "connecting" constantly and when i restarted the car it would connect/reset and all was good

 

with my S9+ initially i had the same problem but re-connecting my phones Spotify to the headunits app fixed it, as of last week it still plays audio through the speakers but the headunit again indefinitely says "connecting" and doesnt show album convers/buttons to switch tracks. i have tried the following to no avail, i have searched the issue for a good hour and it seems people are having the opposite issue of the phone not showing Spotify, not the headunit

 

-uninstalled/reinstalled Spotify on my phone

-disconnected bluetooth and reconnected it

-rebooted phone

-tried my wifes Iphone w/Spotify, same issue

 

 

any other suggestions are appreciated, thanks!

 

 

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