Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
We are excited to announce we are launching both an Alpha and a Beta program for the Spotify iOS.
Please read below for more information on how to get started. We appreciate your help in making the Spotify app the best it can be.
What are the Spotify Alpha and Beta programs?
By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to find issues and crashes before we ship the release to millions of users.
The Alpha users will get new versions of the app almost daily, as soon as developers add new changes. These are early versions of the app, and there may be stability issues from time to time. The Alpha users help us find these issues as soon as they are introduced and allow us to fix them as soon as possible.
The Beta users will get new versions around a week before we roll them out to end users. The release will be almost done, but the feedback we get from Beta users makes sure we can find and fix any final issues.
Will Alpha and Beta users get access to new features?
We want to be very open here: in most cases, there will not be any new features in the Alpha and Beta builds. In some rare cases, we may try our new features in these programs, but most of the time new features are rolled out gradually to all users. The main reason to join the Alpha and Beta program is to help us create the best product we can.
Should I do anything special to test the app?
No, just use the app as you usually would and report any issues you find.
Note that we have a limited number of Alpha and Beta users on iOS. From time to time we will remove inactive users in order to free up test slots for new users.
How do I sign up?
To sign up for the Alpha or Beta program, just click on one of the links below, using the phone you want to install the Alpha or Beta version on. NOTE: There is a limit to the number of Alpha and Beta users we can have at any time on iOS. From time to time we will remove inactive users, so if the program is full now, you can try again later.
These links will let you download the TestFlight app. From this app, you can then download new versions, send issue reports, etc.
I'm already a Beta tester, can I still sign up to be an Alpha tester?
Yes, just click the link above
How do I stop being an Alpha or Beta tester?
In the TestFlight app, simply select Spotify Music and click "Stop Testing". This will immediately remove you from the Alpha and Beta program.
How do I stop getting emails whenever there is a new build?
By default, TestFlight will send a mail when there is a new version of the app to test. If you don't want these emails, open TestFlight, select Spotify Music and go to "Notifications". Here you can select if you want notifications for new versions via email, mobile notifications, or no notifications at all.
How do I report issues?
In TestFlight, there is a link to "Send Beta Feedback". If you click it, you will be able to send an email where you can describe the issue. In the "What to Test" section, you will also see the email address for reporting issues.
We will not reply to individual issue reports, but all issues get forwarded to the right team, and we do our best to fix them. Of course, the more details you can provide, the higher the chance that we can reproduce and fix your issue. In some cases, we may reply and ask for additional information.
We also also be shutting down the Community Beta Board for iOS.
The latest version is having issues, how do I get a stable one?
In some cases, you may run into issues with the latest versions. If you do, please let us know what the problem is by reporting an issue. Of course, you still want to use Spotify. To do this, you can install an earlier version of Spotify. In TestFlight, select Spotify Music, then click "Previous Builds". Here you can select and install an earlier version of Spotify. Hopefully, that works for you.