Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan: Premium
Country: DE
Device: Huawei Honor View 10 / Android Auto / VW
Operating System:Android
Good morning folks.
Every time my mobile phone goes offline (no internet connection) on the road,
I am unable to use any controls (forward to next song, pause or choose a new playlist) via the android auto or the car built in buttons.
The playlists are available offline btw.
When the Internet connection comes back... I can use all the functionality again via Android Auto.
I have bought the premium version to actually listening to the songs on the road.
Guys... this is a clear bug for me, can you please fix the offline access to the controls for Android auto.
It just happening with a recent Spotify update.
Many thanks for your support.
Mario