Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On my desktop, whenever I click the "find friends" button on the sidebar, it brings up a pop up with an infinite loading screen. On my phone, it's the same case except it just says that it immediately says "Sorry, something went wrong. That didn't work. Please have another go". I'm pretty sure my Facebook account is linked correctly as my Facebook friends can find and add me just fine. Also I've had people log into their accounts on my devices and they were able to find their Facebook friends so I think it's my account in general. Thanks in advance for any help!
Plan: Premium
Country: United States
Device: Samsung Note 5
Operating System: iOS 10