Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

local files not downloading to ipod/iphone.

 

Plan

Family Premium

Country

 UK

Device

iPhone 8, iPod touch

 

Operating System

ios 12.1

 

My Question or Issue

 Sick and tired of this!  For over a year I've had hundreds of local files greyed out.  I own the files (generally downloaded from itunes or ripped from CD) and can play them on my desktop but can't send them to my devices.  Cartain tracks which aren't greyed out won't appear in play lists either!  I've checked my firewall is allowing Spotify, I've moved songs to different file locations, i've unistalled spotify from my Windows PC twice.

One album by the Macc Lads which isn't available on Spotify I have ripped to my PC...  all tracks are listed on the desktop playlist but only 9 out of 19 tracks appear in my iphone playlist.

I've asked questions on here before and Spotify support couldn't help and I've asked an IT proffesional who was stumped.

Going to have to cancel Spotify if there isn't a solution.

Who Me Too'd this topic