Help Wizard

Step 1

NEXT STEP

Who Me Too'd this topic

Album tab does not load

Plan

Premium

Country

 Canada

Device

Honor 8X (JSN-L23) 

Operating System

Android Oreo

 

My Question or Issue

I am unable to access the album tab on either this phone or a Moto G5. When I try to reach it, I'm greeted with the spinning green circle of doom, no matter how long I wait. I can view albums by going to Songs and finding one from an album and pressing "View Album", but can't access albums directly. The albums load on desktop, so I don't think I have an account issue.

 

Troubleshooting Attempts:

Cleared cache, tried accessing on data and/or wifi, reinstalled 3x

 

Who Me Too'd this topic