Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify keeping phone screen awake

Plan

Premium

Country

USA

Device

iPhone XS, iOS  12.1.4

Spotify Version

8.4.93.796

My Question or Issue

When Spotify is playing, a lot of the time it does not let my phone screen go to sleep. This even happens if my phone screen is off and I get a notification - the screen then stays on, while on the lock screen. This is not ideal when my phone is in my pocket and it stays awake without my knowledge.

I cleared out all apps, turned off the phone, turned it back on, and opened Spotify directly. I played a song through the phone speaker (no Bluetooth) and the issue persisted. The issue does not happen when no music is playing.

 

I had no issues with Spotify on Android before I got an iPhone. Really confused about why the iOS app is so buggy.

Who Me Too'd this topic