Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
ASUS Zenfone 3
My Question or Issue
After being unable to move my downloaded music to SD-Card, I deleted all app data, reinstalled the app and set download location to SD storage.
Now whenever I try to download a playlist it tells me *You've discovered a premium feature* and won't start downloading.
My account is still subscribed to premium and I deleted all formerly registered devices to avoid not interference.
I reinstalled the app again, rebooted my device, logged out and back in again. Also there is enough free space on the SD-card and it is fast enough.
Nothing seems to help so I come to the community hoping for aid.
I attached 2 screenshots to help elaborating on the issue (they're in German but you should be able to figure it out).