Plan

Premium

Country

UK

Device

Samsung Gear s2, Samsung S9 phone

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have been using Spotify Premium for a few months now as I wanted to be able to listen to music whilst in the gym on my Samsung Gear s2 watch. Offline music can be a bit hit and miss but everything had been working ok, continous play on the offline music and all the tracks were available. I went abroad on holiday and everything was ok until I started going offline when I went out for a jog. Either nothing played or it only played one song and didn't continous play or it only showed some of the offline songs. When I returned this week I had the same problem. I have done uninstall and reinstall previously which usually helped with glitches but not this time. I also saw a suggestion to remove all offline devices from your Spotify account then do uninstall and reinstall. I tried this but when I tried reinstalling the my gear app the Spotify is nowhere to be found. I have contacted Samsung and done a factory reset but the app is still nowhere to be found. They have suggested I contact Spotify. Has anyone encountered this or have any suggests. Thanks in advance.