Who Me Too'd this topic

I have a Premium Spotify Account and originally created my account using Facebook logon.

I am trying to disconnect from my Facebook logon, but need to use the same email address.

I've found all the articles which tell me that I need to unsubscribe from premium and permanently close account (so I can use the email on my new account) then will have to create a new account.

When I follow these instructions... https://community.spotify.com/t5/Spotify-Answers/How-do-I-close-my-Spotify-Account/ta-p/4663172

However, the problem is that clicking 'Close Account' on Step 3 of 4 just throws me back to Step 1. My account still works and I get not acknowledgement of cancellation.

I've tried in different browsers and the same each time.

Any ideas?