Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I have a Premium Spotify Account and originally created my account using Facebook logon.
I am trying to disconnect from my Facebook logon, but need to use the same email address.
I've found all the articles which tell me that I need to unsubscribe from premium and permanently close account (so I can use the email on my new account) then will have to create a new account.
When I follow these instructions... https://community.spotify.com/t5/Spotify-Answers/How-do-I-close-my-Spotify-Account/ta-p/4663172
However, the problem is that clicking 'Close Account' on Step 3 of 4 just throws me back to Step 1. My account still works and I get not acknowledgement of cancellation.
I've tried in different browsers and the same each time.
Any ideas?