Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
US
Device
iPhoneX
Operating System
iOS 12.2
Spotify 8.5.2.666
My Question or Issue
Every time I relaunch the Spotify app, my settings for the Equalizer are not active. While the slider shows the Equalizer as “on” - the sound settings are not actually on. After I reset the slider (off then on) or make a change
to the equalizer, then the equalizer settings (or preset) activate and the sound changes to my customization. This started with this version update.