Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Who Me Too'd this topic

Spotify doesn't connect to SONOS speakers when on shuffle




iPhone X

Operating System

iOS 12.3


I have two Play 1 Sonos speakers (in a stereo pair) and I can't connect to them via Spotify. They show up in the devices list and when i tap on them it just tries to connect for 10 seconds and then stops.

I can, however, connect with the speakers through the Sonos app und use Spotify from there wihtout any problem. Because of this I belive this is a problem with the Spotify app and not the phone or speakers. Is there any way to fix this?
(I have already restarted my phone, restarted the speakers, reinstalled the Spotify app and updated my phone and the speakers to their latest software.)


Edit: the speakers work abolutely fine when I play song without shuffle on. The second I turn on shuffle, the spotify app disconnects and won't reconnect.

Who Me Too'd this topic