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Who Me Too'd this topic

Storage - set to SD but is counted as internal

Plan

Premium

Country

Belgium

Device

Samsung Galaxy A5 2016

Operating System

Android 7.0

 

My Question or Issue

See screenshots below.

This issue has been existing for years now. In the  Spotify settings, storage is set to store to SD card, yet Android (Spotify?) keeps counting the entire volume of offline stored music towards the total INTERNAL storage. The phone is constantly saying that the internal memory has (almost) no more space available. When looking at the storage data, you can see that the roughly 8 GB of offline music, are included both in the data usage for the SD card as well as in the data usage for the internal storage.
This is obviously immensily annoying, as Android will never allow me to install any new apps, because the internal memory is supposedly full. I've seen similar bug reports over the past years and am surprised this has still not been fixed, could you please prioritize / fix this?

 

 

 

 

Screenshot_20190705-131225.png

 

 

Screenshot_20190705-131945.png

 

Screenshot_20190705-132007.pngScreenshot_20190705-130830.png 

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