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"I can't play from Spotify on that device"

I'm in Australia on the premium family plan. I have both Alexa and Google Assistant and both Chromecast speakers and HEOS speakers. When I ask Alexa to play Spotify music on a HEOS speaker she says, "I can't play Spofity on that device." When I ask Google Assistant to do it, she says, "I can't do that there, but you can ask me to do that on one of your other devices." The HEOS speakers -- Denon and Marantz -- both support Spotify Connect. Why can't I use voice control with Spotify on them?

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