Help Wizard

Step 1

NEXT STEP

Who Me Too'd this topic

Queue inaccessible, button greyed out

Plan

Premium

Country

Canada

Device

Samsung Galaxy J3

Operating System

Android 9

Spotify Version

8.5.25.894

 

My Question or Issue

I cannot access my queue. The button is in the bottom right but it is greyed out. When I click it nothing happens. 

 

I habd already done a clean reinstall by clearing my data and then uninstalling and reinstalling, but this did not fix the problem. Although to be honest, I don't think the "clear data" worked properly because when I reinstalled, my library and downloads were still intact. Also, doing a clean reinstall is not a good solution; users should not have to delete their libraries just to fix a glitch. 

 

Please suggest something else. I would like to be able to get the service I'm paying for. Thank you.

20191002_161430.jpg
Who Me Too'd this topic