Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify takes forever to load and stops

Blueberrybatwom

Hey guys,

I've been having problems with my phone app lately and frankly I don't know what to do anymore 😞

On either on or offline mode my Spotify app takes forever to turn from the dark gray background to for instance my Playlist interface. Even in offline mode the app takes a lot of time to "load" a song. Sometimes it pauses the rendition several times during a song or after two or three songs. 

I've tried reinstalling it, clearing the cache, restarting my phone etc. As I'm paying for Spotify premium I find it quite disappointing to not be able to rely on the app 😕 From time to time it helps to close the app and clear the cache, but it's not fixed in the long run. 

Hope someone can help me fix it, as I miss my playlists not being remixed by lags :///

Plan

Premium

Country

Germany

Device

Samsung Galaxy S9

Operating System

Newest Android update

Who Me Too'd this topic