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Cannot connect to Sonos from one account of premium family plan


Premium Family





Operating System

Android (7 and 10)


I have a premium family plan with two members/accounts. For one account I am able to connect and play on my Sonos Play 1. However, with the other account (my wife's) I am unable to do so. I have tried two different Android devices (our phones), one running Android 7 and the other is Android 10. And the same problem happens on both. For both accounts, the Sonos is shown in the Spotify app's available devices list. But on selecting the Sonos from my wife's account, it stays "Connecting..." and never actually connects.

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