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Google Home Mini offer not working


I've been trying to redeem the Google Home Mini offer. I meet all of the qualifications, but I get the following message when I try and redeem:


We couldn’t confirm your eligibility for a Google Home Mini.

Make sure you’ve logged in with the right account.


Tried accessing via the offer page, via the Spotify FAQ page ( Tried in IE, Firefox, and Chrome. Have never received a GHM via a Spotify-related offer.



Existing Premium Individual

Monthly reoccurring payment via CC

Subscribed directly via Spotify, not a third party



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