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Alexa stuck on same playlist/music and won’t play what I ask

Casual Listener

Plan

Premium

Country

UK

Device

Samsung Phone

Operating System

Android

 

 

My Question or Issue

I setup my mums new amazon echo dot and linked her spotify premium account to it (recently upgraded it to premium as needs to be premium to work on Alexa). 

it worked originally when asked to play a generic playlist - eg “play 60s music”, however now the problem is that whenever she/I ask it to play a particular song, artist or any other music, Alexa repeats the correct song requested, but then keeps playing the same playlist it was on previously.

If I open spotify on her phone then I can change tracks successfully, but it seems that Alexa isn’t able to - it just keeps playing whatever it was on!

Any help appreciated.

Thanks

 

 

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