Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify stuck on TV but still playing music

 

Plan

Premium

 

Country

Germany

 

Device

Samsung Galaxy Tab S

Samsung Galaxy A5 2016

Sony Smart TV

 

Operating System

Android 

 

My Issue

Everytime I connect my Samsung tablet or phone with the Sony Smart TV it plays music normally for a few songs until the screen freezes but still the correct music is playing even if i change the playlist or song. It's just I can't close the App or skip the song on the TV with its remote only. Yes, I tried deleting and reinstalling the App, turning off the power of the TV or even turning it off fully but as I said the App is working normally for a few songs until the screen freezes again. The problem started when i changed to Spotify premium a few months ago.

 

Who Me Too'd this topic