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Android: downloaded files storage option not working

Plan

Premium

Country

Brazil

Device

Sony Xperia 

Operating System

Android 8.00

 

My Question or Issue

I have a SD card in my cellphone but it seems that the app doesn't recognize it. Theoretically one should be able to store downloaded songs in it and I have followed the instructions given in the support page, but as I click on "Other" in the Settings page of the app nothing happens. I figure the app simply can't find the SD card. I wonder why, since I do have other types of files stored in it. I need help with this and would be very grateful to find some. 

Who Me Too'd this topic