Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
So I had to change my unique password for Spotify the fourth time since I decided to buy the premium and I'm really annoyed with the way hacked accounts/paying customers are treated with the lack of safty of their accounts which people put their credit card information into.
My big question is: Why in the blue heavens is 2FA for Spotify still not a thing in 2020?!
I know that I'm not the only one wondering why it isn't implemented by now.
Like I said I had to change it the fourth time now. Every password I had for Spotify I created for just Spotify alone and I keep getting those Low-Fi songs in my Recently played listed.
But why? I'm a Rap & Hip Hop listener!
Why would I listen to that if it's not for me. I don't know the bands/producers, I'm not into that genre of music and I don't want it anything to do with it.
I know for a fact that I don't got on those songs by accident or whatever reason you could pull out. I ALWAYS listen to the songs I favorited, so it would be impossible to get to that music in the first place.
So what does that mean? Well I have to assume someone got into my account right? I've checked that no other devices are connected aside from my PC and phone and forcefully disconnected any devices multiple times, but it keeps showing me those songs after a while, then I change my password, it stays away and then it those songs show up again.
I'm absolutely annoyed that there is nothing I can do to secure my premium account, which I pay for, other then changing my password.
Since when is it the job of the customer to make sure their accounts are safe and do the nessesary precautions to somehow fight an invisible bad guy which maybe got your information already and you can't do nothing else then change your password again?
It isn't and especially it shouldn't.
There is 2FA for everything right now and for a good reason. You guys would be a lot less "busy" with hacked accounts if you implemented a secure system for 2FA. But why bother right?
I'm fully aware that this might be fully ignored or some dumb "automatic-reply-bot" answer getting posted. Trust me I saw the post on here from 2015 where the people from Spotify replied in 2017.
If I get a responds back I hope it's a solid one because if I see that it basically contains the meaning that 2FA can't be implemented right now then I'm **bleep** and cancel my premium that day or even sooner, depending on how long a reply is gonna take.
Not gonna lie, I like Spotify but the lack of security and reading about countless people getting their account hacked or credit card information messed with is not gonna keep me here until 2021 if this keeps getting ignored.
Account safety should be one big priority for a subscription service, especially with all the hackers around the world attacking governments, news stations, websites and whatever else. Do we really need another Playstation Network hacker attack to prove that this is no laughing matter in 2020?
So my final words here before a TL:DR is gonna be:
Please get your head in the game and catch up with your account security flaws because there are enough accounts hacked already.
Edit before posting: putting 2FA in the labels is not available here? Are you kidding?! (Screenshot attached)
TL:DR - 2FA still not implemented, getting random songs in Recently played list, 2FA being everywhere except here, and nothing you can do about people in your account, which you pay for and have no security over, other then changing your password. Also being aware that this might be ignored and that I don't want to see a reply saying 2FA can't be implemented right now.