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Why do my downloaded songs refuse to load when I'm not connected to the internet?

Newbie

Plan

Premium

Country

Canada

Device

iPhone XR

Operating System

iOS 13.3.1

 

Every time I try to listen to songs where I don't have access to WiFi, my downloaded songs won't load. I just see the three loading dots on the screen and nothing happens. On the picture it shows my download as "off" but when I'm connected it's normal "on". I can't access my downloaded albums, podcasts or saved songs. As soon as I connect to the internet, everything is fine and working.

 

 

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