Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Brasil
Device
Samsung Galaxy A10S, Dell Inspiron 5547 and XBOX ONE
Operating System
Android Pie, Windows 8.1 and Xbox One System Software
My Question or Issue
Spotify Connect used to work just fine until like a month ago when it stopped working properly out of nowhere. Now whenever I try to use the Spotify connect feature on my phone or my notebook to login to the xbox spotify app the Xbox One Console (named XRAFJELL as shown in the picture) is found but identified as a television (since the icon shows it this way) and when I select it, it just shows a "connecting..." message but never actually connects. Before this whole issue the xbox console used to display a controller icon and connect properly.
I still can login to the xbox spotify app via e-mail+password or pairing but these two methods are too time consuming to be repeatedly performed on a daily basis several times a day. I just want the Spotify Connect feature to work properly again because i'm tired of lengthy login procedures over and over again.
I have already tried reinstalling both mobile and xbox spotify apps, hard reset on the xbox and none of them have solved the issue.
I would really appreciate any help. Thanks in advance.