Plan

Premium

Country

Netherlands

Device

iPhone Xr

Operating System

(iOS 14.1)

My Question or Issue

Since a couple of weeks I experience the following issues:

- Songs skipping automaticaly. 
One song will play for 1 second or less and then skipps on to the next song. This won't stop until I colse the app.

- Songs won't play.

When I click on a song it immediately de-select the song and won't play anything.

- Songs stop playing after 10 seconds. 

The first 10 seconds it will play, and then it stops. I can't finish the song. I can start a new song but the same problems keeps appearing.

He also often gives the notification: Something went wrong.

I have tried to solve the issue by trying a lot of thing.

- Reinstalling the app

- Log out every device

- Disconnect all bluetooth devices (the problem keeps appearing without any divice connected).

- Soft-reset the iPhone

- Cleared the Cache

The weird thing is also that I cannot login on the app with username and password. He keeps saying: 'Something went wrong, try again.'

I have changed my password and I'm 100% sure that I type the correct.

I can login by user the option: Login without password.

Update: Now I also can't login with the option: Logion without password.

I have attached 2 screenrecording where you can see some of the issues.

Please let me know if there is any solution for this issue.

Thanks in forward for the reply.

Tim