Plan

Premium

Country

Germany

Device

Samsung Galaxy S9Plus

Operating System

Android 10

My Question or Issue

When selecting a playlist and hitting the "Shuffle play" button, the first ten songs of a playlist are played first before other songs of the playlist are played. The first ten songs as well as the other songs are not always played in the same order; however, it is the case that always the top ten songs are shuffled first before the other songs of the playlist are shuffled.

A few additional remarks: This has also happened on an iOS device with my Spotify account and has also happened for a friend's Spotify account on Android. It does not matter whether the phone is connected to a Bluetooth device or not. After I once logged off of my Spotify account on all installed devices, the problem disappeared but only for one day until the issue reoccurred - now the issue persists although I am using Spotify only on one device. 

Any help is much appreciated!