Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Bad Sound in WebOS

Plan

Premium

Country

Germany

Device

Problem on my LG OLEDC9 compared to Samsung Galaxy S10+, iPad Pro '17 and PC

Operating System

iPad OS14, Android 10, LG WebOS V05.00.10

Spotify WebOS V2.0.13

My Issue

Hi, I have the problem, that the music quality from Spotify sounds like a stream with less than 24 kbit/s. The problem occurs in the LG WebOS Spotify app on my LG OLED C9. In Spotify there are no settings to adjust the sound quality.

I found an article where Spotify says that there is music streaming in high quality: https://spotify-everywhere.com/products/lg-oled-smart-tv

Yes, I have a LG OLED TV and Spotify Premium but the sound is awful. The voice is okay, but absolutely no basses. Basses are horribly distorted. Like music in a support waiting loop. I attached two examples where you can hear the same song from the TV's Spotify App and the TV's YouTube App. YouTube sounds like every else device. I am listening music on my Teufel speakers so the TV speakers aren't the problem. I can't upload music files, so I compressed them to a zip. 

I hope there is anybody out there who can help me 🙏🏼

 

Thank you

René

 

 

 

Who Me Too'd this topic