Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Who Me Too'd this topic

The Track is Not Available, help?


So I've been a Spotify Premium user for probably over a year now, with a valid, unexpired debit card paying the subscription fee monthly.

I've never had a problem with the Spotify Android app, but recently, ever since I reinstalled the app, I've been having some trouble.

With most of the music I download to the phone, it plays the first couple of seconds of the song, then the song abruptly stops, and a small notice shows up, saying "The Track is Not Available".  The region set on the phone is United States, I've tried clearing the cache, logging out and logging back in, even reinstallign the app again, and nothing as worked to remedy this issue.  It has no problem streaming music though, and Spotify on my laptop and desktop have no issues whatsoever.  Has anybody else encountered the problem before, and if so, what have you done to fix it? Any help would be appreciated 🙂


EDIT: Some possibly useful info:


Offline Mode: Off

Private Session: Off

Show on Facebook: Off

Device Broadcast Status: On

Audio Effects: DSP Manager

Streaming/Download Quality: Extreme

Gapless: On

Last FM: None



Android Stats:

Phone: Droid Razr Maxx HD

Rooted: Yes

System Version: 9.16.6.XT926.Verizon.EnUS

Android Version: 4.1.2


Who Me Too'd this topic