Plan

Free

Country

Italy

Device

Xiaomi Mi 9T

Operating System

Windows 10

My Question or Issue

Ever since this morning, I lost all access to my Spotify account from all devices for no reason at all. I even tried to ask for a password reset, but I received no mail whatsoever: even though my public profile page is still accessible, I have no way to log in. What it looks like to me is that my account has been abruptly banned, even though I've been a loyal Spotify user AND paying customer for years and years. I lost all access to my playlists, liked tracks and so on - with no way to get them back.

I tried to reach out to Spotify's customer service, and surprisingly I've gotten redirected here with an automated message: considering how my previous account got nuked all of a sudden I can't say that I wasn't expecting this, but even then I'm still disappointed. Can I get some solutions and/or answers? Thanks in advance.