Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Following on from a previous thread which is now flagged incorrectly as fixed, I am raising this issue once again so as to get it flagged and worked on. This was the previous thread...
This was at no time fixed for me and there are several other parties raising the problem once again. Hence the new thread.
Specifically, if the Google Assistant is used to change track or play a requested song, thereafter Bluetooth Controls, which worked perfectly up to and immediately prior to the Google Assistant instruction, cease to work.
Please prioritise and fix.
I do not know whether this is a problem with Apple devices. I am experiencing the issue on Android on both Samsung Galaxy S8 and S20 devices.