Plan

Free

Country

United States

Device

iPhone 12 Pro

Operating System

iOS 14.7

My Question or Issue

Whenever I play music and my phone is locked, the app will randomly crash and my music will stop playing. When I go back into the app, the Spotify logo comes up since the app crashed and my song has restarted (when I press play, it starts from the beginning). I have attempted multiple troubleshooting methods from other posts: delete and reinstall the app, perform a clean reinstall on all devices, and enable all necessary permissions in settings. This is very frustrating and happens each listening session (it just crashed 3 times within 15 minutes). This does not occur on my iPad using the same account. Please help!