Plan

Premium

Country

USA

Device

Samsung S21 Ultra

Operating System

Android 12

My Question or Issue

Got an S21 Ultra a few weeks ago. Ever since, Spotify is almost always saying it is offline, and that there is "no internet connection available". HOWEVER -- it will let me listen to any music or podcasts that are in my library. It will NOT let me select a song from a playlist, album, etc., but will play if I start it with "shuffle play", at which point I can turn off shuffle and skip through the tracks as normal.

Every other app on my phone accesses the internet just fine at all times.

I have updated the app, uninstalled and completely reinstalled multiple times. I have turned "offline mode" on and off several times. I have cleared the cache. Nothing makes a scrap of difference -- approximately 80% of the time, it starts up like this and nothing seems to make a difference. The other 20% of the time, it starts up JUST FINE, but eventually the stated problem always crops up, whether I'm sitting still at my desk connected to the wifi, driving around with a strong 5G connection, anything in between.

Attached is a screenshot.