Plan

Premium

Country

Netherlands

Device

Yamaha MusicCast wxad-10

Operating System

Windows 10, Android

My Question or Issue

For the last 2 months I have experienced random stuttering/buffering/dropouts with Spotify connect. The song playing will cut and resume with the pause between cut and resume shortening each time until the music resumes. It seems to be worse in the evening hours. It's absolutely killing my music enjoyment and not what I expect from a paid service.

- I have tried all of the "fixes" suggested

- My audio streamer is hard wired, so not a wi-fi issue

- This happens both with a mobile phone and desktop app connected controller.

- It does not happen with internet radio

- My ISP (Ziggo) has confirmed that the line is functioning perfectly. No dropouts on other (higher demand) services such as Netflix.

- I can see the download speed choke when the stutter occurs. Drops from 500-600Kbps to 10-40 Kbps and back up after the stutter stops.

- It is not time related. Not the same time interval between stutter occurrences.

- DNS is via Google as recommended

- Prior to this I have had 2 years of problem free Spotify music streaming

Nobody at Spotify seems to picking this up despite numerous posts on this forum.

Please, please, please Spotify take this seriously and get this fixed. You say "Listening is everything" so please live up to your tagline and get this fixed! Mobile streaming via Bluetooth at compressed quality is not what I bought or want.

Hope to hear something from Spotify really soon for all of the customers who are severely disappointed.