Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
iPhone 14 Pro
Operating System
iOS 17 (Had same issue with iOS16)
For past 2 weeks or so my Spotify app has been crashing constantly when running in the background.
App works fine if I leave it open, but once my phone locks or I move off Spotify and it runs in the background, it crashes within 30 seconds.
App is also very slow and unresponsive. I previously had iOS 16, but upgraded to iOS 17 hoping this would fix the issue but it did not.
I have also tried the other suggestions that have been made in the past:
-Uninstall/delete data, clean install.
-I updated to iOS 16.4, had same issue.
-I updated to iOS 17, still same issue.
-Turn off phone, wait and clean install.
-Clear cache
-Removed all downloads and other data.
Please help with this, as it has made the app completely unusable at this point.