Who Me Too'd this topic

Hello,

I have been charged for spotify for 6 months up until now at the price of £9.99. I only realised I was being charged this month and went into the bank to see how many times I had been charged.

My spotify account is free and has never been premium I also do not have a facebook account. 

I have spoken to a customer service agent who went through the process of finding out what spotify account my charges had been connected to. They came back with a facebook account for a person I have never heard of, then rightly cancelled any further payments and took my card details off of this persons account.

I then asked for a refund for the £59.94 that I have been wrongly charged for, this is where the replies ran dry and I have not received a reply to any of my emails since. 

This is the case number

• Spotify Case # 01007738: I cancelled my account but was still charged ref:_00DD0pxIW._500D0VzHe1:ref

Please may I have a reply as I am starting to become frustrated. Should any customer have to constantly chase up something to no avail.

I await your reply

Floyd Billingy