Plan

Free/Premium

Country

Germany / France

Device

Samsung Galaxy

Operating System

Android

My Question or Issue

I travelled beginning of February from Hamburg in Germany to France and realized that my premium account does not exist anymore. I still paid for it in January but suddenly the automatic payment does not work anymore and now I am using spotify free. I never got any email or something. I just do not have premium anymore. Very annoying I cannot contact Spotify support to help me, so I give it a try here.

Moreover it is not possible to change my address of the account. I don't why and how but spotify determines me to live in France.