Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phone on its own until one of these two outcomes:
1) the phone is forced into Safemode System UI until I restart
2) I force restart the phone
I have tried: deleting cache, force close it, uninstall, give all permissions, but nothing works in my phone. If I try from my personal conputer it works perfectly, so it has to be related to mobile app and/or Android. What's going? The mobile app is practically unusable. Also, this only happens with Spotify, some mobile games I have, Facebook, or Youtube work perfectly fine without issues.
Plan
Premium
Country
México
Device
Samsung A21s
Operating System
Android 12
Solved! Go to Solution.