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I'm using a three month premium trail but it won't let me access it!!!

Hi I recently signed up for the premium trial for some reason my account has turned in the spot free free only!!!!! I think this maybe because I had a previous free account with the same email address etc. please can this be sorted as I can not use the trial which I've paid £9.99 for. I want to use spotify with my sonos etc. it's very frustrating!!
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